Job Role: Customer Service Officer – Banking
Key Responsibilities
- Handle customer inquiries regarding bank accounts, ATM cards, cheque books, internet banking, loans, etc.
- Assist customers in opening Savings & Current Accounts.
- Process cash deposits, withdrawals, fund transfers, and other banking transactions.
- Verify customer documents and maintain records.
- Resolve customer complaints and provide proper solutions.
- Promote banking products such as insurance, fixed deposits, credit cards, loans, and mobile banking.
- Maintain customer relationship and ensure quality service.
- Support daily branch operations and administrative work.
Required Skills
- Good communication and customer handling skills.
- Basic computer knowledge.
- Ability to work in a team.
- Problem-solving and multitasking ability.
- Professional behavior and positive attitude.
Qualification
- HS Pass / Any Graduate.
- Freshers and experienced candidates can apply.
- Basic English and local language knowledge preferred.
Salary
- Fresher: ₹12,000 – ₹22,000 per month (approx.)
- Experienced candidates may get higher salary with incentives.
Career Growth
Customer Service Officer → Senior Officer → Assistant Manager → Branch Operations / Relationship Manager
Work Environment
- Branch Banking Operations
- Customer Service Desk
- Office-based job with fixed working hours in most banks
Interview Details: Call 94338 16131