Front Desk Executive

Front Desk Executive

Vacancy available

About ERMPL

Economical Research & Management Pvt. Ltd. abbreviated as – ERMPL, focused on enhancing the dignity and well-being of socially and economically vulnerable people. We empower communities through improved education, skill and livelihood action outcomes.

About the Program

Professional Skill Development initiative for young Indians. An Education Resource Centre to meet the changing academic and pedagogical requirements. On the skill development front our Training Centre, better known as ERMPL Training Centre, was among the first short-term employment linked training programs in India. A 21-days training program on Core Employability Domain Skills like Banking & Finance Management & Pharmaceuticals Management, communicative English, digital literacy, and aptitude ensures that there is a significant skill shift among trainees. Trainees are provided with placement opportunities after the training.

Job Responsibilities

  • A pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. 
  • You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
  • The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined.
  • You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
  • The goal is to make guests and visitors feel comfortable and valued while on our premises. 
  • Answer all incoming calls and redirect them or keep messages
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Take up other duties as assigned

Requirements & Skills

  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with Computer, especially Excellent knowledge of MS Office
  •  Knowledge of office management and basic bookkeeping
  •  Strong communication, Proficient in English , oral and written
  •  Answer multi-line phone system, screen and route calls as appropriate
  •  Customer service orientation & Problem-solving skills
  •  Experience with Search Engine Optimization (SEO) and Google Analytics 
  •  Fast learning ability with Strong Attention to Detail 
  •  Ability to Multitask Responsibilities Efficiently
  •  They understand the importance of SOPs
  •  They’re committed to your mission
Seniority Level

Executive

Employment Type

Full – Time

Job Function

Front Desk Executive

Industries

Education & Training

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